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T & C's custom gowns only 

  1. Payment terms of 50% deposit required to order, and final payment required no later than delivery.

  2. Only one complimentary set of alterations included at fitting (if required). Alterations thereafter at cost of client.

  3. Additional appointments may me booked at $140 per session (alterations not included).

  4. Gowns are to be held no longer than 4 months, unless total balance is paid.

  5. 50% cancellation fee applies once order has been placed but yet to arrive. Cancellation is only applicable 30 days from ordering.

  6. Money back guarantee applies to the full gown price and does not include packages, and must be requested no later than first fitting.

  7. All packages, extra appointments, and additional materials and accessories are non-refundable.

  8. Please note that gowns with low backs and/or fronts will result in less fit. 

  9. Photos of gowns with a tight fit may not be achievable in reality.

  10. We may take photos of you throughout the gown process that may be used for marketing purposes. Please note that photos of you in your gown will not be posted prior to your wedding day. 

  11. Express delivery times exclude February due to factory holiday.

  12. Naomi Peris Bridal accepts no responsibility for clients that gain or lose weight from measurement fitting to delivery date.

  13. Once delivery has been signed, no further responsibility will be accepted from Naomi Peris Bridal.

Returns & Exchanges

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard.


We highly recommend you try your dress on as soon as you receive it. If you have lost or gained weight, we recommend contacting our After Sales team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by Naomi Peris Bridal. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to Naomi Peris Bridal must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($350 AUD) and covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

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